If you have started searching for a new couch, bedroom set, or dining table, chances are Rooms To Go has already popped up in your results. It is one of the largest furniture retailers in the country, and for good reason. The company built its entire business model around a simple idea: buy the piece, save a little, buy the room, save a lot. That pitch has kept shoppers walking into showrooms for more than three decades.
But before you commit your budget to a full living room package or a new mattress set, it helps to know exactly what you are getting into. This guide pulls together what Rooms To Go actually offers, what real customers have said about their experiences, and the practical steps you can take to make sure your purchase goes smoothly.
What Is Rooms To Go
Rooms To Go is an American furniture retailer known for selling complete, designer coordinated room packages rather than single pieces at a time. Instead of hunting for a sofa here and a coffee table there, shoppers can buy an entire living room, bedroom, or dining set that has already been styled to work together.
The company operates more than 200 showrooms across ten states in the Southeast and Texas, along with a growing online store that ships nationwide. It also runs specialty divisions for patio furniture and children’s furniture, which means the brand covers nearly every room in a home.
A Quick Look at the Company’s History
Understanding where Rooms To Go came from can help explain why the brand operates the way it does today. Jeffrey Seaman and his father Morty Seaman founded the company in September 1990 in Orlando, Florida, shortly after selling their previous business, Seaman’s Furniture. The first showroom opened its doors in 1991.
From the very beginning, the founders wanted to change how people shopped for furniture. Rather than forcing customers to piece together a room item by item, they curated entire spaces so buyers could see exactly how a finished room would look. That single idea became the company’s slogan and its competitive edge.
Over the years, Rooms To Go expanded well beyond Florida. It moved into Georgia, Tennessee, North Carolina, and Texas during the 1990s, and it became the first major furniture chain to open dedicated children’s furniture stores in 1997. The brand also partnered with recognizable names over the years, including Cindy Crawford, Sofia Vergara, and Disney, to create licensed furniture collections. In 2018, the company acquired Carls Patio and launched Rooms To Go Patio, and in 2023 it expanded further by acquiring The Great American Home Store in the Memphis region.
Today, Rooms To Go is widely considered one of the largest furniture retailers in the United States, with billions of dollars in annual revenue and thousands of employees.
What Rooms To Go Sells
The product catalog is broad, which is part of the appeal for shoppers who want to furnish more than one room at once. Categories include:
- Living room furniture such as sofas, sectionals, loveseats, recliners, and coffee tables
- Bedroom sets including beds, dressers, nightstands, and mattresses
- Dining room tables, chairs, and bar carts
- Home office furniture
- Kids and teens furniture through the Rooms To Go Kids division
- Outdoor and patio furniture through Rooms To Go Patio
- Rugs, lighting, wall decor, and other home accessories
Because the company curates these items into matching sets, shoppers who want a cohesive look without spending hours mixing and matching finishes tend to find the shopping process faster than starting from scratch.
How the Room Package Model Works
The room package concept is really the heart of the Rooms To Go brand. Instead of pricing a sofa, an armchair, and a side table separately, the company bundles coordinating pieces into a single package with one combined price.
This approach offers a few practical advantages:
- It removes the guesswork of matching fabrics, wood tones, and styles.
- It often costs less than buying the same pieces individually.
- It speeds up the decision making process for buyers who feel overwhelmed by too many choices.
That said, room packages are not always the right fit for everyone. If you already own furniture you want to keep, or if your taste leans toward mixing different styles and eras, a pre-packaged room might feel restrictive. Rooms To Go does allow shoppers to buy individual pieces as well, so you are not locked into an all or nothing purchase.
Pricing and Financing Options
Rooms To Go positions itself as an affordable option compared to boutique or custom furniture retailers, and for many shoppers, the pricing reflects that. Sales events, including seasonal promotions and clearance pricing through the outlet division, are a regular part of how the company moves inventory.
Financing is available for shoppers who prefer to spread out payments rather than pay in full upfront. The company offers credit options through third party lenders, including promotional no interest periods on qualifying purchases. If you are considering financing, it is worth reading the fine print carefully, since missing a payment deadline during a promotional period can sometimes trigger retroactive interest charges. This is common across the furniture financing industry and not unique to Rooms To Go, but it is worth double checking before you sign anything.
What Customers Are Saying: A Balanced Look at Reviews
No furniture retailer this size is going to have a perfect track record, and Rooms To Go is no exception. Looking across review platforms like the Better Business Bureau, ConsumerAffairs, Trustpilot, and Yelp gives a more complete picture than relying on any single source.
The positives that show up repeatedly:
- Many shoppers praise individual sales associates by name for being patient, knowledgeable, and low pressure during the buying process.
- Customers frequently mention a wide selection and reasonable prices compared to other showrooms they visited.
- The online ordering process and delivery scheduling get positive mentions when everything goes according to plan.
- Rooms To Go customer service accounts on review platforms often respond directly to complaints and invite customers to email details for follow up, which suggests an active effort to resolve issues.
The recurring concerns worth knowing about:
- Delivery issues, including damaged furniture arriving on the truck, delayed delivery windows, or missing pieces from a set.
- Frustration with warranty and protection plan claims, particularly disputes over what counts as accidental damage versus normal wear.
- Some reviewers describe difficulty reaching a resolution quickly when a piece arrives defective.
- A portion of negative reviews mention long wait times for replacement parts or repair technicians.
It is worth noting that review platforms tend to attract customers who had either an exceptional experience or a frustrating one, while the millions of transactions that go smoothly rarely generate a review at all. Reading a spread of reviews rather than fixating on the worst ones will give you a more realistic expectation.
Common Complaints and How to Avoid Them
Most of the recurring complaints about Rooms To Go fall into a few predictable categories. Knowing them ahead of time means you can take steps to protect yourself.
Damaged or Defective Items on Delivery
This is the single most common issue mentioned across review platforms. Furniture that travels by truck can shift, and boxes occasionally get damaged in transit.
To reduce your risk, inspect every piece thoroughly the moment it arrives, before the delivery team leaves your home. Check drawers, cushions, legs, and any moving parts. If you spot damage, document it with photos and report it immediately rather than waiting.
Warranty and Protection Plan Confusion
Extended protection plans, often sold through third party providers like Fortegra, cover specific types of accidental damage but exclude others. Several reviewers have described confusion over what counts as covered damage.
Before purchasing a protection plan, ask the sales associate to explain in plain terms what is and is not included. Get the exclusions in writing if possible, and keep that documentation somewhere easy to find.
Delivery Scheduling and Communication Gaps
Some customers report rescheduled delivery windows or unclear communication about timing. Furniture delivery logistics are genuinely complex, especially for large items shipped from a distribution center, but that does not make the wait less frustrating.
Confirm your delivery window a day or two in advance, and keep a record of any confirmation numbers or text alerts you receive. If a delivery date changes more than once, do not hesitate to ask for a clear explanation and an updated timeline in writing.
Delivery and What to Expect on Delivery Day
Rooms To Go typically offers a few delivery options depending on your location and the items purchased, ranging from standard delivery and setup to smaller item shipping for accessories and accent pieces. Full service delivery generally includes setup of the furniture in your home and removal of packaging materials.
A few tips make delivery day go more smoothly:
- Measure doorways, stairwells, and hallways ahead of time to confirm large pieces will actually fit through your entryway.
- Clear a path to the room where the furniture will go before the delivery team arrives.
- Have someone available who can make decisions on placement, since some reviewers mention feeling rushed or overridden by delivery crews on where furniture should go.
Warranties and Protection Plans Explained
Furniture typically comes with a manufacturer’s warranty covering defects in workmanship, generally for a limited period after purchase, such as one year. This is separate from any optional extended protection plan you may choose to add at checkout.
Extended plans usually cover accidental damage from everyday life, such as stains or minor structural issues, but they almost always come with specific exclusions. Common exclusions include certain chemicals or substances, cosmetic wear from normal use, and damage caused by pets in some cases.
The best approach is treating the protection plan the same way you would treat any insurance product. Read what triggers a valid claim, understand the exclusions, and keep your receipt and any paperwork in a safe place in case you need it later.
Tips for a Smooth Rooms To Go Purchase
A little preparation goes a long way toward avoiding the frustrations that show up most often in negative reviews.
- Measure your space before you shop, including doorways and stairwells, not just the room itself.
- Ask about current sales and financing terms directly, since promotions can shift frequently.
- Read the specific terms of any extended warranty before adding it to your order.
- Inspect every item immediately upon delivery and document any issues with photos.
- Keep all order confirmations, receipts, and warranty paperwork organized in one place.
- If an issue arises, reach out to customer service promptly and keep a written record of your communication.
How Rooms To Go Compares to Other Furniture Retailers
Compared to online only retailers like Wayfair, Rooms To Go offers the advantage of physical showrooms where you can see and touch furniture before buying, along with full service delivery and setup in many areas. Compared to larger competitors like Ashley HomeStore, pricing and selection are fairly similar, though Rooms To Go’s signature room package model gives it a distinct identity in how furniture is presented and sold.
If you value pre-styled coordination and a straightforward shopping experience, Rooms To Go’s model tends to appeal more than retailers that require you to build a room piece by piece. If you prefer highly customizable furniture or a more curated, boutique style selection, you may find other retailers better suited to your taste.
Final Thoughts
Rooms To Go has earned its place as one of the largest furniture retailers in the country by making it easier to furnish a room in one trip, at a reasonable price. Its long history, wide product range, and coordinated room packages continue to appeal to shoppers who want convenience without sacrificing style.
At the same time, like any large retailer handling thousands of deliveries, it is not immune to occasional hiccups with damaged items, delivery timing, or warranty claims. The shoppers who tend to have the best experience are the ones who go in informed: measuring their space ahead of time, understanding financing and warranty terms clearly, and inspecting furniture carefully the moment it arrives.
If you keep those practical steps in mind, shopping at Rooms To Go can be a straightforward way to furnish your home without the stress of coordinating everything piece by piece on your own.
Frequently Asked Questions
Is Rooms To Go a reputable furniture company?
Yes. Rooms To Go has been in business since 1990 and is one of the largest furniture retailers in the United States. Like most large retailers, it has a mix of positive and negative customer reviews, so it is worth reading a range of feedback before making a large purchase.
Does Rooms To Go offer financing?
Yes, Rooms To Go offers financing options through third party lenders, including promotional no interest periods on qualifying purchases. Terms vary, so it is important to review the details before signing up.
What should I do if my furniture arrives damaged?
Inspect the item immediately while the delivery team is still present, take photos of any damage, and report the issue to customer service right away. Acting quickly generally leads to a faster resolution.
Are Rooms To Go protection plans worth it?
It depends on your priorities. Protection plans can offer peace of mind for accidental damage, but they come with specific exclusions. Read the terms carefully before purchasing so you know exactly what is and is not covered.
Does Rooms To Go deliver furniture and set it up?
In many areas, yes. Full service delivery typically includes bringing the furniture into your home, setting it up, and removing packaging materials. Delivery options can vary depending on your location and the items you purchase.
